This critical path key client-facing agents in our company, like the sales team, district managers and director of locations - who are doing many of their own personal SMS communications with clients. Before reaching out to a client, we want these users to be able to see what our locations have been sending via SMS to clients prior to reaching out (via call, SMS on their user profile, and/or email). Without this visibility we risk communicating unclearly and unprofessionally to our clients. Because we are caring for their dogs with can break trust, diminish value and risk us losing the client all together.

As a super admin, you should have access to this feature, as it provides critical functionality for situations where you may need to deactivate a user or review extenuating circumstances. This capability is needed and hopefully approved and made available very soon.

This is very important, but not just for Super Admins - managers are also requesting this feature for their team members, so they can see how long unheard messages have been sitting in someone's mailbox.

As a Super Admin, it is critical to have direct access to all employees' voicemails without requiring individual passcodes. This capability is essential for the following reasons: With numerous employees and locations, entering passwords for each voicemail account significantly slows down the process, especially when immediate action is needed. Direct access ensures that all voicemails are monitored and addressed promptly, reducing the risk of overlooked messages.

I would also like to download the history when deprovisioning a user for compliance purposes. We need to capture client communication history from this among other things as needed.

It's very important for the Super Admin to be able to archive and access ALL user voicemails and texts. We are required to archive and retain all communications.