Allow a super admin to view ALL support cases pertaining to the company
As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as needed. Furthermore, when multiple people administer the company, there is a greater tendency of duplicating tickets and efforts.
12
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Doron
shared this idea
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Love Lyn
commented
An option within the Custom User Role that allows a user to view the list of all support tickets raised within the company without setting the user to Super Admin.