To be able to view how many hours does a user spend on Do not disturb
Have the ability to checked via analytics how much time does a user spend on do not disturb
Kristine Joy
shared this idea
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SHELLY
commented
Hi Team,
We are into CustomerService and Query resolution Business, we have employees working round the clock which is 24hrs a day and 7 days a week.
It is quite difficult to Check on how many hours an employee is logged for and how many hours an employee is on DND on live report.
Whereas we want a feature where we can check the live login hours and DND Hours along with number of Inbound / Outbound and Missed calls in a day, in our Live reporter on the same day and for past days(Yesterday/day before yesterday)
Kindly set a this feature asap, bcoz we have difficulty to check exact login hours given by the employee and how many hours the employee was on DND for any particular day
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Marco
commented
Absolutely, currently I can't see when staff makes themselves not available unless you are constantly viewing live reports. I'd like to run a report as needed.