Send an alert when x numbers of calls are in the queue
We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
10
votes
Catherine Tait
shared this idea
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Andy
commented
When agents in a call queue are on a call, can we get an option where an alert pops up informing the agent that they have a call waiting in the queue.