Display Incoming Caller ID to Busy Call Queue Member
Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.
6
votes
The Bank of Glen Burnie
shared this idea
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The Bank of Glen Burnie
commented
Administrative Assistants that monitor others lines would like to know what caller is coming in on the monitored lines. It will enable them to decide whether to answer the call or let the all go to VM.