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'Allow Multiple Admin/User Extension to monitor a single user/agent at the same time.' has been merged into this idea

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Capalities to barge two admin on one user at the same time

It would be better to have at least 2 admin who can barge/whisper/ monitor on a user at the same time.

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Ranier Gallego shared this idea  ·   ·  Report…  ·  Admin →
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  • Mark Royette commented  ·   ·  Report

    Currently, if An Admin/User monitors an agent, another Admin/User won't be able to monitor the same agent using their extension. It would be best if it allows multiple Admin/user to monitor an agent at the same time.