Skip to content
← Phone & Messaging

I suggest you ...

'Option to play the prompt in IVR menu just once prior to connecting to extension.' has been merged into this idea

Phone & Messaging: Admin Portal

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.

16 votes
Edward shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Submitting...
An error occurred while saving the comment
  • Teddy commented  ·   ·  Report

    It should have been standard.

  • Richard commented  ·   ·  Report

    Actually if an IVR has no key presses, it should be assumed that we only want to play the prompt once and move on.

  • Richard commented  ·   ·  Report

    At the moment I have to create a queue with 0 wait time and a dummy user just to play a prompt. This is lunacy. I should be able to have an IVR that just plays my prompt and transfers.

  • Ma. Carmela commented  ·   ·  Report

    Currently it is set by default and a normal behavior for the IVR prompt to be played three times before it connects to an extension and there is no option to edit it so it can be adjusted to only play twice instead of three times.

  • Ronald Martin commented  ·   ·  Report

    option to play the prompt in IVR menu just once prior to connecting to extension.

  • Gotham commented  ·   ·  Report

    Only play the IVR prompts once instead of 3 times