Settings and activity

25 results found

1. Access to call transcript history for all users

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Feb 3, 2026

2. Ability to download message/chat transcript.

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Feb 3, 2026

3. Simplify invite participants on RC Rooms controller and scheduling display

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   0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Moderators are able to add additional participants using their Company Directory, when beginning to type names, emails will populate from search terms.

   Danielle shared this idea  ·  Apr 28, 2022

4. toggle switch for queue hours

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Feb 3, 2026
   Danielle shared this idea  ·  Jan 13, 2021

5. Ability to save RC meeting recordings to external storage

   7 votes

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Feb 3, 2026
   Danielle shared this idea  ·  Mar 2, 2021

6. HUD pop out window on RingCentral app

   143 votes

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   Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Danielle shared this idea  ·  Mar 8, 2022

7. Allow admins to change user profile information (including pictures)

   143 votes

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   Under Review  ·  28 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Account-Wide Holiday Settings and/or Holiday Templates

   245 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Danielle supported this idea  ·  Feb 3, 2026

9. Add Public Holidays into the Call Queue Schedule

   64 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

10. Archiver Disconnect Notifications

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Searchable Dataset of Recorded Voicemail & Calls

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Allow Admins to Log in as any User

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Share host Audio in RC Video in Desktop App

    188 votes

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  Phillip Liu responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

14. Add admin setting - Turn off Camera for participants

    12 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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15. Automatic Recording on RCV

    46 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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16. Ability to disable "unmute with spacebar" in RCV meetings

    43 votes

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    Planned  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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17. Share video cloud recording with external parties

    129 votes

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    Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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18. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    219 votes

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    38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

19. Be able to automatically record meetings using templates and roles.

    18 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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20. Ability to **respond** to short code SMS messages.

    177 votes

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    Under Review  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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