Press 0 to divert back to operator when on hold or in call park
At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
6
votes
Harriet
shared this idea
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Kim
commented
Give the caller the ability to dial based on the prompt, eg so they can escape to a message-only extension while on hold on a queue.