Allow Call Queue members to change queue status for desktop app
We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop app exclusively.
3
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Jason
shared this idea
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Jessica
commented
In the RC Phone app, you see an indicator at the top of the application when you select "do not accept call queue calls". Can we get this indicator/alert in the RC App?