Simultaneous Ring for Failover Groups
Per the description, it seems odd that the option to have Simultaneous ring is not available for a call queue when adding a fail over group. For contractual SLA's on call answering, having anything other than Simultaneous pushing the call beyond the SLA when agents are unable to answer the call.
3
votes
Mike
shared this idea
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Brian
commented
The most frustrating part is I just found out this was a feature - its documented in your help pages. But now it's not. Why would you remove such a basic and obvious feature?