Wrap up time to be ready for next call
Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
2
votes
Linda
shared this idea
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Ingrid
commented
To clarify, this is not to set a wrap up time to zero. Instead to set it at, say, 5 minutes, but allow users to go back into queue before the 5 minutes is up at their own discretion.
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Ingrid
commented
We would like to utilize the wrap up times, but with the option of overriding it and going back into queue before it is complete. Not every user needs the full time, and all need the option to answer a call immediately.