Display the name of the called party when adding coworkers to your call flow or when forwarding all calls
Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is forwarding the calls to themProblem: Presently, RingCentral only shows the extension number of the original called party to coworkers added that have been added to call flows and/or to forwarded parties. We do not show the name of the original called party. Since many users don't pay attention to extension numbers coworkers and forward recipients are answering the calls as though it was a direct call to them which causes confusion for all parties. Feature Request: Display the name of the original called party in the screen pop and in the active call window so that coworkers and forward recipients know how to properly address the call. Mimic what we are already doing with Delegates because it works well in Jupiter, mThor, and on Deskphones.