Separate call recording announcements for internal and external calls
The ability to set a different call recording announcement for internal and external calls.Reasoning here is that internal team members already know that calls are recorded and why. Having the same call recording announcement whenever an internal call is made or when a call is being transferred internally slows things down and becomes frustrating for team members.This is particularly an issue for Redmayne Bentleys traders where time is of the essence when making these calls.
Kimberley Roy
shared this idea
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Steven Jurisic
commented
Some customers play a message to callers in queue that their call will be recorded. If a queue member answers and then transfers the call to another queue or user where automatic call recording is enabled, the message will be played a second time. Having this message played back to a caller multiple times is not a good caller experience.