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'Accept Queue Call Permissions' has been merged into this idea

Phone & Messaging: Call Queues

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Remove access to turn off Queue calls

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.

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Sofia shared this idea  ·   ·  Report…  ·  Admin →
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  • Test commented  ·   ·  Report

    The setting (Allow users to change their queue status) which allows the user to set theirs call queue status is based off of the specific call queue they are in. When this setting is disabled, the “do not accept call queue calls” setting still remains in the RingCentral app and admin portal.The ask for this feature request is to have the option to remove the "do not accept call queue calls" from the RingCentral app and admin portal.

  • Jeremy Fagan commented  ·   ·  Report

    Ability to restrict certain users from being able to see and/or toggle the Accept Queue Calls button in the apps. This could be especially helpful for customers in retail.