Automatically put phone calls on hold if busy
If the phone line is busy, instead of manually placing clients on hold, the system will automatically put the new call on hold and inform them that we are currently assisting other clients.
3
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Front
shared this idea
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Nicole
commented
This feature would be highly beneficial as it would allow incoming calls to be managed more efficiently without interrupting an ongoing conversation. It would help prevent missed calls, maintain professionalism during client interactions, and streamline call handling, especially during peak hours.