Add transfer button within the dialpad during an "Ask first" transfer
Add the green transfer button within the dialpad during a warm transfer. Currently, if we are doing a warm transfer by clicking "Ask first" and must open the dialpad to select a phone tree option, once we have a colleague on the line, it is not clear that we are in the dial pad. The transfer button is not visible. We must realize that we are in the dial pad, close the dial pad, and then we can see the gree transfer button. It would be helpful to have the green transfer button appear within the dial pad for clarity and simplicity.
Emily
shared this idea
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Katherine
commented
this would be awesome to match the verbiage that is on the RC EX App. Desk phone pair is workaround in some cases but not all case. IE if you are CX agent you can't have desk phone pairing if you still use EX for internal calls on non-CX calls.