The inability to receive the same inbound faxes across all inboxes within the RingCentral application is creating inefficiencies and delays, particularly because fax communications are typically external and often time-sensitive. This should be something apart of your software within the application as a communications based product offering. This is an issue that should have fallen within the scope of your development process of the RC app, as seamless communication is a fundamental requirement for most businesses.

Currently, the need to leave our primary workspace and rely on other systems for fax reception adds unnecessary steps and increases the risk of communication failures. These external systems are not under your control, nor ours, and over the years we’ve seen failures due to server outages, DNS issues, and encryption challenges. The reliance on email-based delivery or anything outside of the RC platform increases exposure to the risk of undelivered fax messages.

By enabling fax receipt directly in the RC application across all inboxes and not just one, you would not only reduce these negative outcomes but also enhance communication flow and streamline service for our clients. This improvement would allow businesses to remain within a single platform, reducing operation silos, and potential bottlenecks.

The importance of this feature seems clear: it would minimize the number of failure points and improve the overall user experience.