Ability to Stop SMS on after hours
I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account
James Paul
shared this idea
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Arlin
commented
Agreed! Even if it just receives the SMS but you aren't notified. Similar to how a call can be routed to voicemail after-hours and you only see it when you open the app and see you have a new voicemail or an unread SMS. This seems like a gross oversight, really defeats the purpose of the business hours settings.
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Antonio
commented
I agree with this so much. I wish I could vote it into the thousands. I was given the same work around, but its so grossly inefficient. I think a better way they should go about this is adding an auto-reject feature that can be turned on or off when after-hours is turned on. It would allow you to set your own rejection message. This way, you are able to ensure messages that don't need to come through are rejected, and you can still communicate with clients and others without being disrupted.
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Amanda
commented
Agree with this request. It's important for us to have a auto-feature where after-hours are recognized when using my personal device for ringcentral app. Having to remember to set dnd and then change settings to "avail" is not a great workaround.