Auto-Disable iPhone Integrated Calling for RingCentral App upon Uninstallation
Request Summary:
This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.
Business Impact:
Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
Reduced Support Requests: This automatic process will likely reduce support tickets and calls from users reporting ongoing notifications after app removal.
Simplified App Management: Minimizes steps for end-users by eliminating the need to manually turn off integrated calling.
Current Behavior:
When the RingCentral app is installed on iOS, it enables the integrated calling feature, which routes calls through the native dialer. Upon app uninstallation, this feature remains active by default, requiring users to go to iOS settings to manually disable it. If not disabled, incoming RingCentral calls will continue to appear as notifications in the iPhone’s call logs.