Automated Transition Plan: Legacy App to RingCentral App

1. Notification Implementation:

A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.

The notification includes:
• Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”

• Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).

• Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”

1. Seamless Auto-Update Process:

• Upon clicking "Update Now":
Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.

• New app installation: The latest version of the RingCentral App is downloaded and installed automatically.

• Login transfer: Existing credentials are transferred securely to the new app (if possible) to avoid manual login.

• No user action required post-click, minimizing agent downtime and IT workload.

1. Centralized IT Deployment (Optional):

For teams managing large-scale installations, provide an IT Admin Package:
• A script for auto-deployment across multiple computers via Group Policy or deployment tools (e.g., SCCM or Intune).

1. Link to Support Resources: The notification includes a Learn More link, directing users to an official RingCentral page with:

• Upgrade instructions.
• FAQs about the transition.
• Contact options for assistance.

1. Rollout Timeline:

• Notifications begin [30 days] before the expiration date.
• After [X days] of inactivity on the legacy app, force the upgrade (with prior warnings).