Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User extension while voice calls follow the forwarding rule.
Brock
shared this idea
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Ron
commented
We are a primary care medical clinic. After-Hours we must FORWARD patient calls to a professional Answering Service to determine if the medical condition requires URGENT medical care. At this time, every after-hours FAX is forwarded to the answering service as a VOICE call. We are concerned that a important FAX may not be received and cause a patient life-threatening harm. We have 27 different locations across the US.
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Homert
commented
Customer also requested that Numbers assigned to ATA for FAX purposed must generate a FAX tone when number is called. IT should not introduce a Ringtone like it is being forwarded to Deskpone.
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Zuriel
commented
Please add this feature. Thank you!