Advanced Call Queue Reporting for Missed Calls
The current call queue reporting system logs missed calls as individual entries, which can create confusion when multiple notifications for the same call appear. To enhance reporting accuracy and usability, we propose an Advanced Call Queue Reporting for Missed Calls feature.
Proposed Enhancement:
Missed Call Consolidation
Instead of logging every missed call notification separately, the system should consolidate missed call attempts from the same caller within a single call session.
Example: If a caller attempts to reach an agent multiple times within a defined time window, it should be recorded as one missed call entry instead of multiple.
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Ryan
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