Overview
Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.

Problem Statement
While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:

Route calls based on geographic location.

Apply region-specific IVR prompts or language options.

Filter or block spam or fraudulent calls originating from known high-risk area codes.

Balance call loads between regional teams or offices.

Proposed Feature
Enable filtering and routing of inbound calls based on the caller's area code, with the ability to:

Define routing rules based on one or multiple area codes.

Create area code groups (e.g., by state, region).

Prioritize routing to specific agents, teams, or IVR flows based on area code.

Set fallback behavior for unknown or masked numbers.

Log and report on filtered calls for analytics and audit purposes.