SMS logs on Avaya account
The customer wants to have the ability to check the SMS logs from the admin portal and download them.
1
vote
Angelo
shared this idea
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Fatima
commented
Inbound SMS logs are important for legacy customers because they provide complete visibility into their messaging activity. Without them, administrators can see outgoing messages but not incoming ones, making it harder to troubleshoot issues, verify communications, and maintain consistent reporting. Keeping inbound logs available also helps preserve the experience and workflows legacy customers already rely on.