Disable Ringing on Second Handset While First one is on Active Call
Scenario:
The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.
Current behavior:
When the customer is on a call using Handset 1, and a second call comes in to extension 101:
Handset 1 beeps (call waiting) – expected behavior
Handset 2 also rings – not desired
Customer's request:
She would like the second handset to remain silent (i.e., not ring) when she is already on an active call using the first handset even though the second incoming call should still be allowed (i.e., call waiting should remain active on her extension).
Merinia
shared this idea