RingSense to display Ext only on outbound calls
Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
5025769125|8535
This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.
Expected Behavior:
The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.
Business Impact:
The current format negatively affects the customer’s ability to:
Read and interpret call data efficiently
Train staff on how to analyze call activity
Generate accurate reports for internal operations
By removing the BTN from the display, the customer’s reporting processes would be streamlined and more aligned with their internal structure.
Ben
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