Description of the Idea:
When modifying a Call Queue’s distribution method (e.g., Round-Robin, Simultaneous, etc.), custom call handling rules that use callHandlingAction = AgentQueue are not updated accordingly. This leads to operational inconsistencies and requires manual updates to each rule individually, which is error-prone and time-consuming.

Suggested Improvement:
Introduce automatic synchronization between a queue’s main distribution settings and all custom rules that use that queue via callHandlingAction = AgentQueue.

This could be implemented in one of two ways:

• Add a new boolean attribute, e.g. syncqueuedistribution, in the PUT /business-hours-rule request. When true, all relevant rules will inherit the updated distribution method.
• Or, update these rules systematically whenever a queue’s configuration is changed.

Use Case:

• A company updates a call queue to switch from Rotating to Simultaneous ringing.
• All business-hours rules that previously directed calls to this queue should now reflect this new behavior automatically.
• Today, this requires modifying each rule manually, which is not scalable for environments with dozens or hundreds of rules.

Technical Suggestion (Example):

PUT /restapi/v1.0/account/~/call-handling/business-hours-rule

{
"callHandlingAction": "AgentQueue",
"queueId": "123456",
"syncqueuedistribution": true
}

Benefits:

• Improves operational consistency
• Reduces manual effort and risk of misconfiguration
• Ensures alignment between queue settings and rule behavior
• Supports automation and large-scale administration

Priority:
Medium, but impacts operational efficiency and user experience — ideally implemented ASAP for large-scale queue management.

Conclusion:
Adding automatic synchronization (or a syncqueuedistribution option) will ensure that rule behavior remains consistent with the queue's active configuration, streamlining queue management and reducing errors in call handling logic.

Let me know if a configuration flow or JSON schema proposal would help further illustrate the use case.