Auto-print to fax on the unified app only prints single sided. With the RC Phone app, it automatically print incoming faxes double-sided via their Lab Black and White printer.

With the old app (before installing and using the new app) an incoming fax would print. If we check the voicemail it would be a saved message (no blinking light). And if the fax failed to print then extention 101's phone message light would blink and there would be a new message when we checked the voicemail. This would let us know what time the fax failed and allowed us to find the fax that did not print in our email which we had routed to a label in gmail called "RC Fax Incoming" Normally faxes that failed to print would be because the ringcentral app was closed on the server so when that happened we would just open relogin on the server and the problem fixed.

The clinic is seeking guidance on how to restore their previous workflow: specifically, how to enable double-sided printing from the RC App and how to configure notifications so staff can easily identify failed fax prints, just as they did with the old app. They’d like the new system to function as closely as possible to their previous setup to avoid confusion and missed faxes.