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Ability to disable ignore button for incoming call

Ability to disable ignore button for incoming call

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Diana Joy shared this idea  ·   ·  Report…  ·  Admin →
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  • Eddie commented  ·   ·  Report

    FOR 1 WHOLE WEEK, JUST 50 CALLS

    HE IS AVOIDING ALL CALLS PAST 1 YEAR AND THE OTHER AGENTS ANSWERS MOTS

    THIS IS A SERIOUS ISSUE - PLEASE SORT OUT ASAP

  • Eddie commented  ·   ·  Report

    See attached photo.
    1 month calls
    Check this fellow how less calls he has taken

    PLEASE YOU MUST DISABLE THIS IGNORE - BUTTON,
    USING USERR ROLES

    Your company should provide a feature, by disabling this button
    This has been going on since last 1 years

    Each day this staff are cheating

  • Eddie commented  ·   ·  Report

    Check the image, this agent cheating by clicking on IGNORE button all day long
    only 2 calls answered in 10 hours, while the other agent has answered over 50 calls

    Your company should provide a feature, by disabling this button
    This has been going on since last 1 years

    Each day this staff are cheating