Ability to disable ignore button for incoming call
Ability to disable ignore button for incoming call
Diana Joy
shared this idea
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Edixon
commented
We need the ability to deactivate the “Ignore Calls” option to ensure proper accountability and communication compliance. It is critical to address the number of calls that have been avoided at this point, without any explanation provided.
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Isabel
commented
It's critical the number of calls thathave been avoid at this point, and no one with explanations, we need the ability the deactivate the option for "ignore calls".
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Eddie
commented
FOR 1 WHOLE WEEK, JUST 50 CALLS
HE IS AVOIDING ALL CALLS PAST 1 YEAR AND THE OTHER AGENTS ANSWERS MOTS
THIS IS A SERIOUS ISSUE - PLEASE SORT OUT ASAP
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Eddie
commented
See attached photo.
1 month calls
Check this fellow how less calls he has takenPLEASE YOU MUST DISABLE THIS IGNORE - BUTTON,
USING USERR ROLESYour company should provide a feature, by disabling this button
This has been going on since last 1 yearsEach day this staff are cheating
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Eddie
commented
Check the image, this agent cheating by clicking on IGNORE button all day long
only 2 calls answered in 10 hours, while the other agent has answered over 50 callsYour company should provide a feature, by disabling this button
This has been going on since last 1 yearsEach day this staff are cheating
