Settings and activity

19 results found

1. Reports about agents being able to "Accept queue calls"

   8 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Lj supported this idea  ·  Mar 24, 2026

2. customize the "Call Length Filter" in the Analytics Portal

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lj supported this idea  ·  Mar 24, 2026

3. customer want if a extension blocked a number it will be block to the entire account

   2 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lj commented  ·  Mar 13, 2026  ·  Edit…  ·  Delete…

   This would be best if only super admins can have the capability or a custom role that has the capability of blocking a number on the entire account

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4. Persistent Visibility: Display Active Caller Identity on HUD without Mouse Hover

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Lj shared this idea  ·  Mar 3, 2026

5. Customizable Park Location Timeouts and Routing Destinations

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lj shared this idea  ·  Mar 3, 2026

6. Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lj shared this idea  ·  Feb 9, 2026

7. Enable AI transcription on Desk phone

   269 votes

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   Planned  ·  74 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lj supported this idea  ·  Feb 4, 2026

8. Admin Portal User Activation without Email Dependency

   17 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lj supported this idea  ·  Jan 29, 2026

9. Template for Trusted Numbers

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lj supported this idea  ·  Jan 27, 2026

10. User List Incoming Call Set up Report

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Jan 27, 2026

11. Allow incoming calls to route the call directly depending on the user's contact list

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Jan 27, 2026

12. Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.

    9 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Jan 15, 2026

13. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    20 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lj shared this idea  ·  Jan 15, 2026

14. Allow RingCentral App for Print-to-Fax Settings without ATA Device

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Nov 5, 2025

15. Call Queue - If the members of the CQ is on DND they want the call to be transferred direclty to a other call queue

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Nov 5, 2025

16. Option to submit ticket through email

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Oct 20, 2025

17. Documents Preview

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    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Oct 17, 2025

18. transfer call indicator

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Oct 16, 2025

19. Need SMS 2 Factor Authentication Capabilities

    28 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lj supported this idea  ·  Oct 7, 2024