Allow outbound calls from one agent to display in the call history of all agents in a call queue
When our organization misses a customer call, an agent will return that missed call; however, the other agents do not see that an outbound call was placed (returning the missed call). This leads multiple agents to call back the same missed call, resulting in inefficiency and an impact on overall customer satisfaction.
This feature would allow agents in a call queue to see, in real time, that the missed call was already handled from the RingCentral application on Desktop or Mobile.
3
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Jason
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