Option to disable ringback/transfer behavior for picked up monitored lines
Currently, when a user (Ext A) retrieves a call that was placed on hold by a monitored colleague (Ext B) using the "Enable me to pick up a monitored line on hold" feature, the system logic treats this as a full call takeover/transfer. If Ext A subsequently places that same call back on hold, the system triggers an automatic "Return to Sender" ringback to the original user (Ext B), appearing as an active Transfer in the call logs.
If Ext A picks up Ext B's call and puts it back on hold, the call should revert to a "Neutral Hold" state. It should simply blink green on the line keys of all authorized users—including Ext B—without triggering an audible ring or a "Transfer" action to any specific extension.
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Greg
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