MS Teams: Ring Physical Desk Phones for Internal Microsoft Teams Calls (Direct Routing)
Description: We are using the RingCentral for Microsoft Teams (Direct Routing 2.0) integration. Currently, calls made from the PSTN (external) correctly ring both the Teams app and the user's physical desk phone.
However, when a call is initiated internally (Teams-to-Teams) or via a Teams IVR, the call stays entirely within the Microsoft cloud and does not route through the RingCentral network. As a result, the physical desk phone does not ring.
The Ask: We need a configuration option to route internal Teams calls through RingCentral (or fork the signaling) to ensure the physical desk phone rings simultaneously with the Teams client.
Why this matters: Many users still rely on physical hardware. If a user steps away from their computer or isn't wearing their headset, they miss internal calls because the desk phone remains silent. This creates a disjointed experience where the phone works for some calls (external) but not others (internal).
Joseph Bendecio
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