Rule-Based Presence Automation (Calendar Keywords and Time)
RingCentral already supports Calendar Sync and Custom Answering Rules, but there is no automation bridge between Presence and those features. I am requesting enhanced Presence automation with the following capabilities:
1. Keyword-based presence rules
Allow Presence or Do Not Disturb to be set automatically based on keywords in calendar event titles.
Example: If a meeting title contains “Focus” or “Deep Work,” set status to DND. If a meeting title contains “Lunch,” set status to Out to Lunch.
2. Time-based status rules
Allow Presence changes to be scheduled by day and time, independent of calendar events.
Example: Set status to Busy every Friday after 3:00 PM for admin work.
3. Integration with Custom Answering Rules
Link automated Presence changes to existing Custom Answering Rules so call handling adjusts automatically based on status.
This would reduce manual status changes, improve presence accuracy, and make RingCentral’s Presence feature significantly more useful for focused and scheduled work.
Bryan
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