Enable users to initiate calls from the RingCentral desktop app on their PC or laptop, but route the call through their mobile device. This allows the user to physically hold their phone for better audio or mobility, while still enjoying the productivity advantages of desktop-based dialing, CRM integration, and call tracking.

How It Works:

Initiate on Desktop: User clicks a contact or number in the RingCentral desktop app (or CRM integration).

Bridge to Mobile: The system sends a signal to the user’s paired mobile app/phone to place the outbound call.

Call Connection: Mobile device rings; user answers and holds the phone to their ear.

Desktop Integration: Desktop app tracks the call, logs it in CRM, allows call controls (mute, transfer, conference), and displays caller info.

Optional Features:

Click-to-call from CRM without manually entering numbers on the phone.

Call recording synced with desktop/CRM.

Call notes added during or after the call directly from desktop.

Seamless transition to desktop speakerphone if user sets down mobile.

User Benefits:

Ergonomic Flexibility: Hold phone naturally rather than using headset or speakerphone.

Efficiency: Leverages desktop dialing, CRM, and click-to-call.

Mobility: Move around with mobile while desktop handles logging, tracking, and call controls.

Unified Experience: Desktop and mobile apps remain synchronized for call history and analytics.

Ideal Users:

Sales teams who rely on CRM integration but prefer using a mobile handset for calls.

Customer support agents who need desktop tools for notes but want the flexibility of a phone.

Remote workers who want desktop efficiency without being tethered to their desk.