Keypress options when transfer fails.
We would like to have an option for the customer to press a button to leave a voicemail or return to the call queue when a call transfer fails.
Example:
A call comes in to the call queue, we need to transfer it to an agent, we transfer it and if the agent is unavailable after certain amount of rings a prompt will be presented to the customer to leave a voicemail press 1 or to return to the call queue press 2.
2
votes
Adaptive
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