For BT : Customizable Softkey Layout for Cisco Phones
Feature Request: Customizable Softkey Layout for Cisco Phones
We would like to submit a feature request regarding the softkey configuration on Cisco phones.
Currently, the softkey layout is predefined and follows RingCentral’s standard design, with no option for customization. While this standardization ensures consistency, some customers have expressed a strong preference for the ability to modify the softkey layout according to their specific workflows and operational needs.
We request the introduction of a feature that would allow administrators (or users, where appropriate) to customize the softkey configuration on Cisco phones. This could include:
Reordering softkeys
Adding or removing specific softkey functions
Configuring softkeys based on user roles or departments
Applying custom layouts at the account, site, or device level
Providing this flexibility would improve user experience, increase operational efficiency, and better accommodate diverse customer requirements.
We appreciate your consideration of this enhancement and look forward to future updates regarding customizable softkey functionality.
Junnar
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