Intelligent MMS Image/Video Compression
Request for Auto-Compression to Comply with 1.5MB MMS Limit
The Critical Issue
The RingCentral app currently enforces a strict 1.5MB combined limit for MMS attachments. In an era where a single smartphone photo is typically 3MB–8MB, almost every "untouched" photo upload results in a delivery failure. This creates a significant friction point for users in fields like construction, insurance, and healthcare who need to send visual proof quickly.Proposed Feature: "Smart-Fit" Compression
Implement a client-side compression tool within the RingCentral Desktop and Mobile apps that triggers when an attachment exceeds 1.5MB.
Logic: If Attachment_Size > 1.5MB, offer an "Auto-Resize for MMS" option.
Resolution: Scale images to a maximum width/height (e.g., 1200px) and adjust JPEG quality until the file is reliably under the 1.5MB ceiling.
Visual Indicator: Show a small "Compressed to fit" badge or the final file size next to the attachment before the user hits send.
- Business Impact Reduced Support Volume: Fewer tickets regarding "failed messages" that are actually just oversized files.
Mac
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