Shared company contacts list
While we understand Admins have the ability to manually input contacts across the company by uploading a list to the "External Shared Contacts Directory", this solution is not scalable. When a user in our office creates a new contact in RingCentral, the contact should be added to all users in our company... not just one.
The solution of the manual import is not feasible long term.
Marissa
shared this idea
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Timothy
commented
We need our technicians to be able to see the names of customers who are texting us so they know who they're interacting with. Since multiple technicians manage the shared inbox, contacts should also be shared.
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Aubrey
commented
The whole point of a "team" is being able to work together. If this feature were available, it would allow all team members to work more efficiently rather than taking additional time out to ensure all team members have saved that Contact individually.