The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.

I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.

Use Case / Business Impact
Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the "physical labor" of hovering over 20+ extensions one by one.

Reduced Latency: In fast-paced environments, the extra 1–2 seconds spent hovering and waiting for the tooltip to pop up adds up to significant lost time over a workday.

Restoring Legacy Functionality: This "at-a-glance" visibility was a core strength of traditional desk phone sidecars and earlier versions of softphone HUDs. Restoring it helps users transition to the modern desktop app without losing situational awareness.

Suggested Functional Changes
View Toggle: Add a "Show Call Details" toggle in the HUD settings.

UI Update: When an extension is "Busy," display the name/number of the connected party in a smaller font directly under the extension name (e.g., “On call with: John Doe”).

Dynamic Sizing: If space is an issue, allow this detailed view only when the HUD is "Popped Out" or in a wider window configuration.