Ability to mask personally identifiable information (PII) in call notes and transcription emails
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Use Case / Business Need:
Need to ensure that sensitive data is protected when call notes and transcriptions are sent via email.
Desired Functionality:
Automatic or configurable PII masking in RingEX call notes and transcription emails.
Clear instructions or interface within RingEX to enable this functionality.
Impact / Benefit:
Compliance with privacy and data protection requirements.
Prevents exposure of sensitive information in emails.
Improves confidence in RingEX for handling sensitive communications.
Karryll
shared this idea
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Joelene
commented
As a new RingCentral customer, this is extremely important to us as well. This should be available for all versions of RingCentral, not just CX. Please, I beg you, bring this to EX.
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Sales
commented
Please make this function available.