Using older desktop app version's phone interface to manage multiple calls
[EXTERNAL]
My entire office are really struggling with the new RC App… it REALLY SUCKS and my entire office has the same response…
It has a LOT of new features and all but we don’t need all the bells and whistles.. phone # is too small, we might have 6 callers at the same time and it’s sooo difficult to stack calls and re-enter into calls and transfer calls and have conference calls on the fly… The old app was MUCH EASIER to navigate and see… Along with this, my plantronic’s headset now doesn’t allow me to accept calls or hang up on callers when Im away from my desk. So it’s having problems syncing with the new appt as well… (this add’s to my already frustrations)
The problem is that we are SO BUSY right now and this compounds the problem being FORCED to use your new app. And then have time to watch all your training videos and respond back to your many emails for updates….
We’re doing our best just to navigate through and learn on the fly but just know that we don’t like the new appt AT ALL.
When I have a few precious minutes to call you, I will.
Tony”O”
Tony
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