Use Case / Problem:
For accounts migrated to the New Call Handling service, the default routing for Do Not Disturb (DND) is hardcoded to "Send to Voicemail." We have a customer with approximately 600 users who do not use voicemail. They need DND calls to route to an Announcement or play a Busy Tone.

While end-users can manually change their individual DND settings to "Play announcement," there is currently no way for Admins to enforce or configure this setting via User Templates or Bulk Updates. Relying on hundreds of end-users to manually update their personal settings leads to user error and broken call routing.

Feature Requested:
Please add the ability for Admins to manage DND call routing preferences in bulk. This could be achieved by:

1. Adding DND call handling rules to User Templates.
2. Adding a Bulk Update option for DND settings in the Admin Portal.
3. Allowing Admins to change the account-wide global default for DND (e.g., changing the default from Voicemail to Announcement or Busy Tone).

Business Impact:
Without this feature, large organizations cannot efficiently deploy standardized DND behaviors. It causes significant administrative overhead for IT teams who cannot automate routing standards, resulting in a poor experience for inbound callers.