Send missed call email notification as soon as the call was missed by a user regardless if the call was transferred after it was missed.
Currently a missed call notification is sent only to the final endpoint of the call.
If a call is offered to your extension and then forwarded to another extension (because you did not answer), the system waits to see if the second extension picks up.
If the second extension also misses the call, the email notification is sent to that last extension where the call was offered.
Expected Behavior:
Send missed call email notification as soon as the call was missed by a user/extension regardless if the call was transferred to another extension after it was missed.
2
votes
Aaron James
shared this idea
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Ashley
commented
Very important, not all calls that bounce to another extension are answered.