PRESENCE REPORT
Summary
Add a built-in report in RingCentral to view user presence statuses (Available, Busy, DND, Offline), both in real time and historically.
Problem
Presence is currently only visible live (e.g., HUD) or via API, with no native reporting. This limits visibility and requires custom development for tracking or analysis.
Proposed Solution
Create a “Presence Report” in Analytics with:
Real-time and historical presence data
Filters (user, team, department)
Export capability (CSV/Excel)
Why It’s Helpful
Improves staffing and coverage planning
Increases operational visibility
Supports performance monitoring
Reduces reliance on custom API solutions
Impact
Enhances analytics capabilities and adds value for teams managing availability and communications at scale.
Marvin
shared this idea