Two or More Company Main Numbers Without Auto-Receptionist Dependency
Current limitation:
The system only allows one main company number per account. Any additional numbers intended to function as primary contact numbers must be routed through the Auto-Receptionist.
Requested enhancement:
Enable support for multiple company main numbers that can operate independently without being required to route through an Auto-Receptionist.
Business need / impact:
Customers may have multiple published business numbers that should function equally as primary contact points.
Some organizations prefer direct routing (e.g., to users, departments, or call queues) without an Auto-Receptionist layer.
This limitation affects flexibility in call flow design and can impact customer experience and adoption for businesses migrating from other providers.
Expected benefit:
Greater flexibility in multi-number setups
Improved alignment with organizations that use multiple branded or regional main lines
Reduced dependency on Auto-Receptionist for basic call routing use cases
This enhancement would significantly improve configuration flexibility for customers requiring multiple main company numbers.
Mason
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