Adding a date and time template to custom answering rules
We would like RingCentral to add an importable date‑and‑time schedule template to the Custom Answering Rules section (Auto‑Receptionist → General Settings → Site → Call Handling → Custom Rules → Edit Custom Answering Rules → Date & Time Schedule.)
The goal of this enhancement is to eliminate the need to manually enter each date and time range by hand. Instead, administrators should be able to import a schedule generated in Excel or another scheduling platform, allowing faster updates, fewer errors, and easier management of complex or recurring schedules.
Brad
shared this idea
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Josh
commented
I would like to expand on this idea a little. I would like to have yearly recurring dates such as January 1, July 4th, etc instead of having to put that in every year, simply make that a recurring custom call rule. It would also be very beneficial to put in other days such as the "Third Monday in January" or even better have RingCentral prefill these with "Martin Luther King, Jr" day. Other examples: Memorial day (last Monday in May), Labor Day (First Monday in September).
This would save me from having to put these in manually each year.
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Brad
commented
this would save a lot of time when updating the automatic transfer schedule.