The RingCentral add-on to Teams created an issue with Presence.
The RingCentral add-on to Teams created an issue with Presence. (Case number: 31407942 has been started). While this is fine for Teams use it will re-organize the team members SDDKEY's on their desk phone in the order they were sorted or moved and not to their previous numbered locations. However, it will never populate in the desk phone if the user has speed dials or custom keys in that numbered location. The quick solution was to log into their account by using the RingCentral Phone App. This was a great tool to add presence in bulk with more control as it allowed me to select multiple users at once, which I could then easily move to a numbered spot. I would love to have this feature back as using templates or key templates has not resolved the issue.
Al
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