Enable RingCentral Call Audio Sharing During Screen Sharing in Meetings (Desktop App)
When sharing a screen from the RingCentral desktop application during Microsoft Teams or RingCentral Video meetings, participants are unable to hear live RingCentral call audio. While sharing system audio works for general device sounds, it does not capture audio from active RingCentral calls.
Currently, a workaround exists by using the web versions of RingCentral App (via Chrome or Microsoft Edge), which allows call audio to be heard by participants when screen sharing.
Requesting a product enhancement to enable direct sharing of RingCentral call audio during screen sharing in the desktop application, ensuring a consistent meeting experience without requiring users to switch to web-based clients.
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Charlotte
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